Refund policy

At HEARTHLY CANDLES, we do our best to deliver quality products that we hope to make you happy. However, in the event that you are not completely satisfied with your order, please email us at hello@hearthlycandles.ae and we will get in touch with you on priority. 

We also take extra care in packing all orders to avoid damage during transit. However, there are instances that are out of our or the shipping company's control. In the event that your product is damaged in transit, please email us a proof of damage within 2 days after you receive the product and we will either refund your payment or replace the damaged product.

Candles and other products that have been used are not eligible for return or refund.

The customer is responsible for all costs to return a product that are not damaged during transit but are eligible for return.